--- title: Pike13 Blog - Business Tips & News | Client Retention (3) description: Client Retention | Advice for fitness, wellness, and other instruction-based business owners. Actionable marketing tips & the latest fitness industry news. Subscribe to our blog to stay updated! (3) ---   ###### Explore our blog ## The Pike13 Perspective #### Actionable tips, smart strategies, industry trends, and personalized insights for your business.   ![palm-trees-bg](https://dl.dropboxusercontent.com/s/ph2ft4t1rh9nv01/palm-trees-bg.jpg) Business Advisor ### [Winter is coming: 4 things your business should be preparing for now](https://learn.pike13.com/blog/winter-is-coming-4-things-your-business-should-be-preparing-for-now) Holiday marketing campaigns. Small Business Saturday. The New Year's rush. Is your business ready? Katie Zacharkiw Sep 12, 2017 Marketing Tips ### [Use journey maps to improve the client experience at your business](https://learn.pike13.com/blog/use-journey-maps-to-improve-the-client-experience-at-your-business) Use a client journey map as a guide to help you make business decisions that improve the client experience. Download a free template for creating... Katie Zacharkiw Aug 31, 2017 Business Advisor ### [Make smarter business decisions with client personas](https://learn.pike13.com/blog/make-smarter-business-decisions-with-client-personas) One key to business success is a deep understanding of who your clients are. Knowing your clients’ needs, wants, and frustrations helps you shape... Katie Zacharkiw Aug 29, 2017 Marketing Tips ### [Improve communication with clients to increase retention](https://learn.pike13.com/blog/improve-communication-with-clients-to-increase-retention) What information do my clients need to know? How often should I send out emails or other communications? Where should I be communicating with my... Katie Zacharkiw Aug 24, 2017 Business Advisor ### [6 ways to run a successful business when your clients are kids](https://learn.pike13.com/blog/6-ways-to-run-a-successful-business-when-your-clients-are-kids) A business serving kids needs to be managed differently than one that serves adults. Here's how to be successful. Katie Zacharkiw Aug 10, 2017 Productivity ### [How to make yourself actually go to the gym](https://learn.pike13.com/blog/how-to-make-yourself-actually-go-to-the-gym) You don't always want to go to the gym. Your clients don't always want to go to the gym. But with these tips maybe you can get there anyway. Jordan Jackson Jul 25, 2017 Client Retention ### [6 things you can do right now to improve your client experience](https://learn.pike13.com/blog/6-things-you-can-do-right-now-to-improve-your-client-experience) It's easy to overlook the small things that make a huge difference to your clients. Here are six things you and your staff should be doing all the... Katie Zacharkiw Jun 27, 2017 Client Retention ### [Hey [first name], are you personalizing your clients’ experience?](https://learn.pike13.com/blog/hey-first-name-are-you-personalizing-your-clients-experience) Why you should personalize your client experience, plus tips on how to do it. Katie Zacharkiw May 18, 2017 Staffing ### [Creating Long-Term Business: Tips for Client Retention](https://learn.pike13.com/blog/client-retention) Tips for client retention. Monitor and minimize churn. Make the client experience excellent. Turn staff into client retention specialists. Lis Christensen May 4, 2017 Client Retention ### [Build Better Relationships to Create Better Clients](https://learn.pike13.com/blog/build-better-relationships-create-better-clients) The best way to create the clients you want is to get to know the ones you have. Strong client relationships lead to increased sales and retention. Katie McCall Oct 18, 2016 [1](https://learn.pike13.com/blog/topic/client-retention/page/1) ... [ 2 ](https://learn.pike13.com/blog/topic/client-retention/page/2) [ 3 ](https://learn.pike13.com/blog/topic/client-retention/page/3) [ 4 ](https://learn.pike13.com/blog/topic/client-retention/page/4) ... [ 5 ](https://learn.pike13.com/blog/topic/client-retention/page/5) ## ![Pike13 Logo - Profile Icon Round White](https://learn.pike13.com/hs-fs/hubfs/Pike13%20Logo%20-%20Profile%20Icon%20Round%20White.png?width=100&height=100&name=Pike13%20Logo%20-%20Profile%20Icon%20Round%20White.png)The Pike13 Perspective **Insights, Advice, and Inspiration** At Pike13, we celebrate, support, and empower the passionate individuals behind the businesses that inspire us every day. Client-focused businesses are our specialty. From fitness studios to tutoring centers, our blog is your trusted source for heartfelt advice, inspiring success stories, and expert tips to make managing your business easier and more rewarding. Whether you’re chasing big goals or appreciating small wins, we’re sharing insights and tools to help you grow with confidence. Let’s navigate the journey of business ownership together—because your passion is what drives everything we do.     ![](https://px.ads.linkedin.com/collect/?pid=7046634&fmt=gif) ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Seattle", "addressRegion" : "WA", "postalCode" : "98122", "streetAddress" : "1221 East Pike Suite 200" }, "email" : "sales@pike13.com", "foundingDate" : "2011", "logo" : "https://www.pike13.com/hs-fs/hubfs/Assets%20-%20Unorganized/Organizing%20-%20In%20Use/Pike13%20Logo%20PNG.png?width=3000&height=790&name=Pike13%20Logo%20PNG.png", "name" : "Pike13", "parentOrganization" : { "@type" : "Organization", "name" : "Jonas Software" }, "sameAs" : [ "https://www.facebook.com/gopike13", "https://twitter.com/gopike13", "https://www.linkedin.com/company/gopike13", "https://www.instagram.com/gopike13/" ], "telephone" : "(855) 417-7120", "url" : "https://www.pike13.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "applicationSubCategory" : "Scheduling Software, Franchise Management Software, Skill Tracking Software", "areaServed" : [ { "@type" : "Country", "name" : "United States" }, { "@type" : "Country", "name" : "Canada" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "Australia" }, { "@type" : "Country", "name" : "Germany" }, { "@type" : "Country", "name" : "Spain" }, { "@type" : "Country", "name" : "Portugal" }, { "@type" : "Country", "name" : "Brazil" }, { "@type" : "Country", "name" : "Mexico" }, { "@type" : "Place", "name" : "European Economic Area" }, { "@type" : "Place", "name" : "South America" }, { "@type" : "Country", "name" : "South Africa" } ], "audience" : { "@type" : "Audience", "audienceType" : "Fitness studios, music schools, swim schools, martial arts academies, youth coding programs, strength training gyms, franchise networks, multi-location activity-based businesses" }, "description" : "Pike13 is scheduling, enrollment, payment, and skill tracking software for activity-based businesses — from single-location studios to multi-location franchise networks. Serving fitness studios, music schools, swim schools, martial arts academies, youth coding programs, and strength training gyms.", "featureList" : [ "Scheduling and enrollment for classes, courses, and appointments", "Pre-paid and recurring plans", "Passes and punch cards", "Attendance tracking", "Automated reminder notifications", "Automated waitlist management", "Coupons", "Merchant processing", "Gift cards", "Automated billing and collections", "Child and dependent account linking", "Client communication", "Client app (iOS and Android)", "Staff app (iOS and Android)", "Client kiosk app", "Branded client website", "Basic reporting on clients, staff, and financials", "Insights Dashboard", "Payroll management and staff time tracking (Advanced+)", "Retail (Advanced+)", "Email marketing (Advanced+)", "SMS reminders and messaging (Advanced+)", "Facebook Pixel (Advanced+)", "Zapier integration (Advanced+)", "Digital waivers and custom terms and conditions (Advanced+)", "Embeddable website widgets (Advanced+)", "Room bookings (Advanced+)", "Google Analytics integration (Advanced+)", "Custom reporting powered by Looker (Advanced+)", "Multi-location oversight with reporting (Advanced+)", "Contactless check-in: kiosk, app, and QR codes (Advanced+)", "API access and custom integrations (Premium only)", "Member progress tracking and skill assessments (Premium only)", "Branded client app for iOS and Android (Premium option)", "Custom reports (Premium only)" ], "name" : "Pike13", "offers" : [ { "@type" : "Offer", "description" : "For solo operators and small studios. Includes scheduling and enrollment for classes, courses, and appointments; pre-paid and recurring plans; passes and punch cards; attendance tracking; automated reminders and waitlist management; coupons; merchant processing; gift cards; automated billing; family and dependent accounts; client communication; client app, staff app, kiosk app; branded client website; basic reporting; Insights Dashboard. Unlimited staff seats and client profiles. 12-month contract.", "name" : "Essential", "price" : "139.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For growing and multi-location businesses. Everything in Essential plus: multi-location oversight with reporting; payroll management and staff time tracking; digital waivers; custom reporting powered by Looker; email marketing; Facebook Pixel and Google Analytics; room bookings; contactless check-in (kiosk, app, QR codes); SMS reminders and messaging; Zapier integration; embeddable website widgets; retail. 12-month contract.", "name" : "Advanced", "price" : "195.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For franchises and enterprise-level customization. Everything in Advanced plus: API access and custom integrations for enterprise workflows; member progress tracking and skill assessments; branded client app for iOS and Android (available option); custom reports. 12-month contract.", "name" : "Premium", "price" : "249.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } } ], "operatingSystem" : "Web, iOS, Android", "publisher" : { "@id" : "https://www.pike13.com/#organization" }, "url" : "https://www.pike13.com/" } ```