--- title: Pike13 Blog - Business Tips & News | Client Retention description: Client Retention | Advice for fitness, wellness, and other instruction-based business owners. Actionable marketing tips & the latest fitness industry news. Subscribe to our blog to stay updated! ---   ###### Explore our blog ## The Pike13 Perspective #### Actionable tips, smart strategies, industry trends, and personalized insights for your business.   ![palm-trees-bg](https://dl.dropboxusercontent.com/s/ph2ft4t1rh9nv01/palm-trees-bg.jpg) Pike13 Pro Tips ### [Decoding Success: Harnessing Data with Pike13 Insights](https://learn.pike13.com/blog/decoding-success-harnessing-data-with-pike13-insights) Unlock the power of data with Pike13 Insights. Make data-driven decisions, gain a competitive edge, and track key metrics for fitness business... Monica B. Jul 12, 2023 Client Retention ### [The Power of Effective Member Engagement](https://learn.pike13.com/blog/the-power-of-effective-member-engagement) Unlock member engagement in your small business with Pike13's software. Streamline communication, build connections, and boost growth. Monica B. Jun 28, 2023 Client Retention ### [Boost Your Client Retention with These Strategies for Activity-Based Businesses](https://learn.pike13.com/blog/boost-your-client-retention-with-these-strategies-for-activity-based-businesses) Learn how to increase client retention for your activity-based small business with Pike13's business management software. Monica B. May 4, 2023 Marketing Tips ### [Managing the New Year's Resolution Gym Membership: Tips for Gym Owners](https://learn.pike13.com/blog/managing-the-new-years-resolution-gym-membership-tips-for-gym-owners) Learn the 7 do's and don'ts of how to keep your member's motivation up. The trick is being ready and knowing how to keep them as the year moves on. Katie Zacharkiw Jan 3, 2020 Product Updates ### [Increase Client Retention by Tracking Member Changes](https://learn.pike13.com/blog/increase-client-retention-by-tracking-member-changes) Pike13’s Premium Reporting Powered by Looker uncovers trends and patterns to give you a clearer picture of your clients’ membership activity. Rui Zhang Nov 7, 2019 Business Advisor ### [What Is NPS and How Can Your Business Use it?](https://learn.pike13.com/blog/what-is-nps-and-how-can-your-business-use-it) What is NPS? How do you identify your happiest clients? Use NPS to reduce churn and promote your business. Katie Zacharkiw Sep 11, 2019 Product Updates ### [Should Your Studio Get a Mobile App?](https://learn.pike13.com/blog/should-your-studio-get-a-mobile-app) There is inherent marketing value choosing to have a mobile app as well as a mobile website. A mobile app gives you the edge in creating a loyal... Nolie MacDonald Mar 20, 2019 Business Advisor ### [What Can a Marketing Bot Do For Business?](https://learn.pike13.com/blog/what-can-a-marketing-bot-do-for-business) Have you ever considered automating client interaction? Not too long ago it seemed ridiculous that a computer could replace person-to-person... Katie Zacharkiw Feb 19, 2019 Competitive Advantage ### [4 Ways to Retain Clients at Your Gym After the New Years Rush](https://learn.pike13.com/blog/3-ways-to-retain-clients-at-your-gym-after-the-new-years-rush) How do gyms make it through this New Years rush? It's important to think outside the box on gym client retention to create an atmosphere that new... Nolie MacDonald Jan 31, 2019 Business Advisor ### [5 CRM Reports That Every Business Owner Needs to Know](https://learn.pike13.com/blog/5-crm-reports-that-every-business-owner-needs-to-know) The top 5 CRM reports business owners need in their dashboard. Katie Zacharkiw Dec 18, 2018 [ 1 ](https://learn.pike13.com/blog/topic/client-retention/page/1) [ 2 ](https://learn.pike13.com/blog/topic/client-retention/page/2) ... [ 5 ](https://learn.pike13.com/blog/topic/client-retention/page/5) ## ![Pike13 Logo - Profile Icon Round White](https://learn.pike13.com/hs-fs/hubfs/Pike13%20Logo%20-%20Profile%20Icon%20Round%20White.png?width=100&height=100&name=Pike13%20Logo%20-%20Profile%20Icon%20Round%20White.png)The Pike13 Perspective **Insights, Advice, and Inspiration** At Pike13, we celebrate, support, and empower the passionate individuals behind the businesses that inspire us every day. Client-focused businesses are our specialty. From fitness studios to tutoring centers, our blog is your trusted source for heartfelt advice, inspiring success stories, and expert tips to make managing your business easier and more rewarding. Whether you’re chasing big goals or appreciating small wins, we’re sharing insights and tools to help you grow with confidence. Let’s navigate the journey of business ownership together—because your passion is what drives everything we do.     ![](https://px.ads.linkedin.com/collect/?pid=7046634&fmt=gif) ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Seattle", "addressRegion" : "WA", "postalCode" : "98122", "streetAddress" : "1221 East Pike Suite 200" }, "email" : "sales@pike13.com", "foundingDate" : "2011", "logo" : "https://www.pike13.com/hs-fs/hubfs/Assets%20-%20Unorganized/Organizing%20-%20In%20Use/Pike13%20Logo%20PNG.png?width=3000&height=790&name=Pike13%20Logo%20PNG.png", "name" : "Pike13", "parentOrganization" : { "@type" : "Organization", "name" : "Jonas Software" }, "sameAs" : [ "https://www.facebook.com/gopike13", "https://twitter.com/gopike13", "https://www.linkedin.com/company/gopike13", "https://www.instagram.com/gopike13/" ], "telephone" : "(855) 417-7120", "url" : "https://www.pike13.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "applicationSubCategory" : "Scheduling Software, Franchise Management Software, Skill Tracking Software", "areaServed" : [ { "@type" : "Country", "name" : "United States" }, { "@type" : "Country", "name" : "Canada" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "Australia" }, { "@type" : "Country", "name" : "Germany" }, { "@type" : "Country", "name" : "Spain" }, { "@type" : "Country", "name" : "Portugal" }, { "@type" : "Country", "name" : "Brazil" }, { "@type" : "Country", "name" : "Mexico" }, { "@type" : "Place", "name" : "European Economic Area" }, { "@type" : "Place", "name" : "South America" }, { "@type" : "Country", "name" : "South Africa" } ], "audience" : { "@type" : "Audience", "audienceType" : "Fitness studios, music schools, swim schools, martial arts academies, youth coding programs, strength training gyms, franchise networks, multi-location activity-based businesses" }, "description" : "Pike13 is scheduling, enrollment, payment, and skill tracking software for activity-based businesses — from single-location studios to multi-location franchise networks. Serving fitness studios, music schools, swim schools, martial arts academies, youth coding programs, and strength training gyms.", "featureList" : [ "Scheduling and enrollment for classes, courses, and appointments", "Pre-paid and recurring plans", "Passes and punch cards", "Attendance tracking", "Automated reminder notifications", "Automated waitlist management", "Coupons", "Merchant processing", "Gift cards", "Automated billing and collections", "Child and dependent account linking", "Client communication", "Client app (iOS and Android)", "Staff app (iOS and Android)", "Client kiosk app", "Branded client website", "Basic reporting on clients, staff, and financials", "Insights Dashboard", "Payroll management and staff time tracking (Advanced+)", "Retail (Advanced+)", "Email marketing (Advanced+)", "SMS reminders and messaging (Advanced+)", "Facebook Pixel (Advanced+)", "Zapier integration (Advanced+)", "Digital waivers and custom terms and conditions (Advanced+)", "Embeddable website widgets (Advanced+)", "Room bookings (Advanced+)", "Google Analytics integration (Advanced+)", "Custom reporting powered by Looker (Advanced+)", "Multi-location oversight with reporting (Advanced+)", "Contactless check-in: kiosk, app, and QR codes (Advanced+)", "API access and custom integrations (Premium only)", "Member progress tracking and skill assessments (Premium only)", "Branded client app for iOS and Android (Premium option)", "Custom reports (Premium only)" ], "name" : "Pike13", "offers" : [ { "@type" : "Offer", "description" : "For solo operators and small studios. Includes scheduling and enrollment for classes, courses, and appointments; pre-paid and recurring plans; passes and punch cards; attendance tracking; automated reminders and waitlist management; coupons; merchant processing; gift cards; automated billing; family and dependent accounts; client communication; client app, staff app, kiosk app; branded client website; basic reporting; Insights Dashboard. Unlimited staff seats and client profiles. 12-month contract.", "name" : "Essential", "price" : "139.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For growing and multi-location businesses. Everything in Essential plus: multi-location oversight with reporting; payroll management and staff time tracking; digital waivers; custom reporting powered by Looker; email marketing; Facebook Pixel and Google Analytics; room bookings; contactless check-in (kiosk, app, QR codes); SMS reminders and messaging; Zapier integration; embeddable website widgets; retail. 12-month contract.", "name" : "Advanced", "price" : "195.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For franchises and enterprise-level customization. Everything in Advanced plus: API access and custom integrations for enterprise workflows; member progress tracking and skill assessments; branded client app for iOS and Android (available option); custom reports. 12-month contract.", "name" : "Premium", "price" : "249.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } } ], "operatingSystem" : "Web, iOS, Android", "publisher" : { "@id" : "https://www.pike13.com/#organization" }, "url" : "https://www.pike13.com/" } ```