A successful class-based business offers a variety of classes that cater to a range of skill levels. Each class is important and should be carefully considered, because each level of class serves a particular purpose.
We’ve written a lot about the importance of client feedback for identifying ways to improve your business processes and uncover competitive advantage. But this post isn’t about you. It’s about your clients and how they feel voicing their opinions about your business.
Yikes, is it just me, or did summer fly by exceptionally quickly this year? It’s hard to believe that school is already back in, the days are getting shorter and shorter, and the winter holidays are right around the corner.
As a business owner, you’re already well aware that some business processes are a monumental pain the butt for you. But do you know how your clients feel about them?
One key to business success is a deep understanding of who your clients are. Knowing your clients’ needs, wants, and frustrations helps you shape your business to best serve them and increase revenue. Understanding your current clients also helps you attract new ones.
Communicating with clients is easier today than it ever has been before. And it’s only going to get easier as technology evolves. So you’ve got to ask yourself–how much and what kind of communication with clients is appropriate?
For the past couple of weeks I’ve been talking about the software buying process: how to research software, how to prepare for demos, and how to take advantage of the onboarding process once you’ve made a decision.