The top 5 reasons to switch to better business management software

We talk to a lot of business owners who worry about moving their business to a new software. They’re worried about losing data, about the hassle of setting up a new system, about what leaving their old system means for their clients. And we get it. Switching to a new software can feel like jumping off a cliff not knowing if you'll be caught at the bottom. 

But jumping is almost always worth it. The peace of mind that comes from having the right software is worth every moment of worry during the switch. Just ask one of the many business owners who have moved to Pike13 and never looked back.

Pike13 excels where other software solutions lack. Here are the top 5 reasons that business owners switch to Pike13:

1. Customized onboarding with a dedicated specialist

We know that every business is different. At Pike13 you’ll work directly with an onboarding specialist who will guide you through software setup and make sure you understand how to get the most out it based on your unique business needs.

We often hear that the onboarding process was the best part of switching to Pike13. That’s because those business owners using other software have come to expect a poor level of customer support. Pike13 is a happy surprise.

In a recent survey of Pike13 customers 100% of respondents reported that their onboarding specialist was supportive throughout the process. Customers tell us our onboarding team is “fantastic,” “world-class,” and is “by far the best onboarding experience” they’ve had. Often they tell us that they wish they’d switched sooner.

“My move from Mindbody has brought me a peace of mind that is indescribable. Cindy was extraordinarily helpful even when my burnt-out attitude seemed to get the better of me. Entirely professional, funny, and reliable. Many thanks.”  

2. A better user experience for you and your clients

Pike13 was founded by a group of gym owners tired of Mindbody being the only option available to them. It just wasn’t working for their businesses. They believed they could build a better product–and they were right.

Pike13 is easy to use and easy to learn. Not just for you but also for your staff and clients. The experience is streamlined and integrated into your website, and the many features of Pike13 are optimized to work on any desktop or mobile device so your business doesn’t miss out on revenue opportunities.

Perhaps just as importantly, Pike13 is easy to teach. You’ll be able to easily and quickly train new staff members to use the software so that they can begin managing their own clients.

“Pike13 looks great and seems to get better every day. I’m not afraid to jump into it, play around with things, and even pull off the road in my car when I get a call from a parent. Doing this with other client management software felt like pure drudgery.”

3. Personalized customer support that’s always available

Our customer care team is the best in the business. We’d stake our reputation on it.

Pike13 customers aren’t given an 1-800 number to call with questions. Each business has a dedicated account manager and unlimited access to customer support. And our customers seem to like it, because everyday we hear comments like this:

“Very helpful and patient. I had used Mindbody before and the contrast in service is amazing. Pike13 is hands down the best and easiest to work with.”

And this:

“Complete resolution to my problem... I couldn't be happier with the outcome. Thank you.”

It’s pretty great to have access to a team that gets reviews like that.

No server can guarantee 100% uptime, but our Pike13 engineers have it pretty close at 99.99%. Pike13 also boasts the fastest page load times in the industry, so you can expect both reliability and high performance.

You don’t have to take our word for it. Take a look for yourself–Pike13 offers complete transparency. You can track the status of Pike13 servers and subscribe to live service updates on Twitter from the Pike13 Trust Center.

You shouldn’t have to worry about your software crashing. You have more important things to focus on, like your clients.

5. Credit card portability with no hidden fees

Two years ago our CEO pledged that Pike13 would always support credit card portability. “We strive to treat our customers the way our clients treat theirs—with respect, dependability, humility, and transparency,” Jon wrote.

We stand by that pledge today. Simply put, it means that Pike13 will never charge absurd fees to business owners who want to move their clients’ credit card data to a different merchant processor. That should be a no-brainer. After all, it’s your data, not ours.

The pledge was made in the first place because some software companies make it particularly difficult to leave them. For example, Mindbody holds their customers hostage by charging a $600 fee for customers to get their own data. Yikes. Pike13 would never do that. We would prefer you stick with us because you like our software and our service.

Your business won’t miss a beat when switching to Pike13

We understand how critical software is to your business–we rely on our own suite of technology to help us manage the day-to-day, too. That’s why we do everything we can to provide you the best product, and the best service, in the industry.

Request a free demo today to see how you can join the thousands of business owners who have found “indescribable peace of mind” by switching to Pike13. You won’t regret it.