--- title: "Pike13 Year in Review: 2019" description: "Pike13 Year in Review: 2019. Product updates, new partnerships, customer visits, and life at Pike." image: https://learn.pike13.com/hubfs/Images/Pike13%20Life/2019-pike13-fun.png --- 3 min read # Pike13 Year in Review: 2019 [![Picture of Katie Zacharkiw](https://app.hubspot.com/settings/avatar/b801dd245b9f42f681cce05b96c47e3d) Katie Zacharkiw ](https://learn.pike13.com/blog/author/katie-zacharkiw) : Updated on July 1, 2020 [Inside Pike13](https://learn.pike13.com/blog/topic/inside-pike13) [Pike13 News](https://learn.pike13.com/blog/topic/pike13-news) ![Pike13 Year in Review: 2019](https://learn.pike13.com/hubfs/Images/Pike13%20Life/2019-pike13-fun.png) 2019 was another exciting year for Pike13. We made some big improvements to our software through the hard work of our development team and through establishing new partnerships. We travelled to meet with our customers. We added new faces to the team and upgraded our office space. And of course, we had a lot of fun.  Like so many people do this time of year, we’ve been reflecting on all that’s happened in the past twelve months. Here are some of our highlights. ## **New Product Features** Through a lot of hard work from our developers and some new integration partners, Pike13 software is now more powerful than ever. This is a sample of we added to our product this year: ### **Premium Reporting powered by Looker** Pike13 has integrated with **Looker** to give Pike13 customers access to one of the most premier business intelligence softwares on the market. There are a variety of customizable data visualization options available, as well as a large library of pre-built dashboards and looks displaying requested business analytics. [Learn More >>](https://www.pike13.com/feature/premium-reporting) ![premium-reporting-client-tenure-devices](https://learn.pike13.com/hs-fs/hubfs/Images/Pike13%20Product%20Images/Premium%20Reporting%20Powered%20by%20Looker/premium-reporting-client-tenure-devices.png?width=486&name=premium-reporting-client-tenure-devices.png) ### **Zapier Integration and QuickBooks Partnership** Pike13 now integrates with **Zapier**–an online automation tool that connects your favorite apps, such as QuickBooks Online, Gmail, Slack, MailChimp, and over 1,500 more. [Learn More>>](https://www.pike13.com/partners/zapier) **QuickBooks**, which can communicate with Pike13 through Zapier, helps business owners track income and expenses, manage and pay bills, and much more. QBO is offering Pike13 customers a **30% lifetime discount** on QuickBooks Online. [Learn More >>](https://www.pike13.com/partners/quickbooks) ### **Smartwaiver Integration** Smartwaiver integrates into Pike13 to provide a seamless waiver experience for clients. Waivers can be signed and stored directly in Pike13. [Learn More >>](https://www.pike13.com/partners/smartwaiver) ### Additional Updates We also made a number of smaller updates to improve your Pike13 experience. Here are just a few of them: - **Reminder Intervals:** Choose when reminder emails go out to clients - **Plan and Pass Conversion Report:** See details on complimentary pass conversions, promotional plan conversions, how many different passes/plans clients are buying, and more. - **Course Booking and Payment APIs:** Available on Pike13’s free and open API - **Pay Rate Assignments:** Assign multiple service pay rates to a staff member directly from their profile page. - **Non-schedulable Clients:** Especially helpful for our family- and kid-based business owners Learn more about product updates in Pike13 and see the full list by reading our [Release Notes](https://help.pike13.com/hc/en-us/categories/200796016-Product-Updates-News). ## **New Partnerships** **Zapier**, **QuickBooks, Looker**, and **Smartwaiver** are already mentioned above, but they weren’t the only new additions to Pike13’s Partner Suite this year. We’re happy to provide our customers with access to some of the best business management solutions available.  ### **BrandBot** Since January BrandBot has worked with many of our customers to customize email marketing plans that communicate seamlessly with Pike13 client activity. [Learn More >>](https://www.brandbot.com/pike13-landing) ### **ZipWhip** ZipWhip provides a business texting service that allows you to reach your clients faster. Send class updates and reminders through text message. [Learn More >>](https://www.pike13.com/partners/zipwhip) ## **Taking Pike13 on the Road** Pike13 may be based in Seattle, but our customers and partners are located all over. We were happy to be able to travel a bit this year to meet some of you! ![2019-customer-visits-1](https://learn.pike13.com/hs-fs/hubfs/Images/Pike13%20Life/2019-customer-visits-1.png?width=1200&name=2019-customer-visits-1.png) Spending time with our customers is always fun for us, and we look forward to meeting even more of you next year! ## **A New Look for PikeHQ** PikeHQ got a makeover this year. We knocked out a couple walls, built a new conference space, and updated some of the flooring and ceilings. It’s been a bit dusty, but we’re thrilled with the new look. It’s still not quite finished but here’s a sneak peak at the transformation.   ![remodel-before-after](https://learn.pike13.com/hs-fs/hubfs/Images/Pike13%20Life/2019%20Remodel/remodel-before-after.png?width=1200&name=remodel-before-after.png) We posted a few updates Pike13’s [Instagram](https://www.instagram.com/gopike13/) account. I’m happy to report that every plant survived the construction.  ## **New Faces in the Office** We welcomed several new team members this year to the development, customer success and sales teams. We also have some new animals in the office, Muji and Snow White. ![2019-pets](https://learn.pike13.com/hs-fs/hubfs/Images/Pike13%20Life/2019-pets.png?width=1200&name=2019-pets.png) Not Pictured: Snow White’s seven snails. ## **Another Year of Shenanigans**** ** We’re always coming up with new ways to have fun together. This year we had potato sack races in the park, barbecued in the parking lot, hosted our own Academy Awards gala complete with a red carpet, tried our hands at axe throwing, dressed up for spirit week, and just genuinely enjoyed each other’s company. And that’s only a glimpse into our 2019 shenanigans. ![2019-pike13-fun](https://learn.pike13.com/hs-fs/hubfs/Images/Pike13%20Life/2019-pike13-fun.png?width=1200&name=2019-pike13-fun.png) Happy New Year, everyone! See you in the next decade. - [Tweet](https://twitter.com/share) ### Explore More **Running a Business is Hard—We Make It Easier.** Find expert tips, advice, inspiration, and success stories below. One click and you might binge-read our best insights! ### Posts by Tag - [Business Advisor (160)](https://learn.pike13.com/blog/topic/business-advisor) - [Marketing Tips (125)](https://learn.pike13.com/blog/topic/marketing-tips) - [Pike13 Pro Tips (82)](https://learn.pike13.com/blog/topic/pike13-pro-tips) - [Growth (71)](https://learn.pike13.com/blog/topic/growth) - [Product Updates (58)](https://learn.pike13.com/blog/topic/product-updates) - [Pike13 News (50)](https://learn.pike13.com/blog/topic/pike13-news) - [Client Retention (43)](https://learn.pike13.com/blog/topic/client-retention) - [Competitive Advantage (36)](https://learn.pike13.com/blog/topic/competitive-advantage) - [Inside Pike13 (36)](https://learn.pike13.com/blog/topic/inside-pike13) - [Productivity (31)](https://learn.pike13.com/blog/topic/productivity) - [Finance (27)](https://learn.pike13.com/blog/topic/finance) - [Staffing (23)](https://learn.pike13.com/blog/topic/staffing) - [Customer Stories (22)](https://learn.pike13.com/blog/topic/customer-stories) - [Fitness (6)](https://learn.pike13.com/blog/topic/fitness) - [Press Release (6)](https://learn.pike13.com/blog/topic/press-release) - [Client Story (2)](https://learn.pike13.com/blog/topic/client-story) - [Music and Dance (2)](https://learn.pike13.com/blog/topic/music-and-dance) - [Events (1)](https://learn.pike13.com/blog/topic/events) - [Financial Stability (1)](https://learn.pike13.com/blog/topic/financial-stability) - [Kids' Activities (1)](https://learn.pike13.com/blog/topic/kids-activities) - [Podcast (1)](https://learn.pike13.com/blog/topic/front-desk-podast) - [Skill Tracking (1)](https://learn.pike13.com/blog/topic/skill-tracking) - [Webinars and Hangouts (1)](https://learn.pike13.com/blog/topic/webinars-and-hangouts) - [sports club management (1)](https://learn.pike13.com/blog/topic/sports-club-management) - [sports club mobile apps (1)](https://learn.pike13.com/blog/topic/sports-club-mobile-apps) - [sports club reporting (1)](https://learn.pike13.com/blog/topic/sports-club-reporting) [See All](https://learn.pike13.com/blog/pike13-year-in-review-2019#) [![The Hidden Revenue Stream: How Gift Cards and Add-Ons Boost Your Bottom Line](https://learn.pike13.com/hubfs/giftcardblog%20banner.png) ](https://learn.pike13.com/blog/the-hidden-revenue-stream-how-gift-cards-and-add-ons-boost-your-bottom-line) #### [The Hidden Revenue Stream: How Gift Cards and Add-Ons Boost Your Bottom Line](https://learn.pike13.com/blog/the-hidden-revenue-stream-how-gift-cards-and-add-ons-boost-your-bottom-line) [The Pike13 Team](https://learn.pike13.com/blog/author/the-pike13-team): Apr 06, 2026 The Overlooked Opportunity Most studio owners spend their energy filling classes and booking appointments. That’s the core revenue, so it makes... [Competitive Advantage](https://learn.pike13.com/blog/topic/competitive-advantage) [Growth](https://learn.pike13.com/blog/topic/growth) [Finance](https://learn.pike13.com/blog/topic/finance) [Financial Stability](https://learn.pike13.com/blog/topic/financial-stability) [Read More](https://learn.pike13.com/blog/the-hidden-revenue-stream-how-gift-cards-and-add-ons-boost-your-bottom-line) [![Why Multi-Factor Authentication is Essential for Account Security](https://learn.pike13.com/hubfs/Assets%20-%20Unorganized/Unorganized%20-%20images/Blog%20-%20Other/data-security.jpg) ](https://learn.pike13.com/blog/why-multi-factor-authentication-is-essential-for-account-security) #### [Why Multi-Factor Authentication is Essential for Account Security](https://learn.pike13.com/blog/why-multi-factor-authentication-is-essential-for-account-security) [Kaina](https://learn.pike13.com/blog/author/kaina): Apr 06, 2026 Protect your business and client data from unauthorized access with multi-factor authentication—a critical security layer that goes beyond passwords... [Read More](https://learn.pike13.com/blog/why-multi-factor-authentication-is-essential-for-account-security) [![Pike13 and Stripe: A Winning Combination](https://learn.pike13.com/hubfs/Blog%20post%20header.png) ](https://learn.pike13.com/blog/pike13-and-stripe-a-winning-combination) #### [Pike13 and Stripe: A Winning Combination](https://learn.pike13.com/blog/pike13-and-stripe-a-winning-combination) ![Picture of Monica B.](https://app.hubspot.com/settings/avatar/d41d8cd98f00b204e9800998ecf8427e) [Monica B.](https://learn.pike13.com/blog/author/monica-b): Jul 20, 2023 Whether you run a fitness studio, yoga center, or any other membership-based business, managing registrations, payments, and customer data can be... [Competitive Advantage](https://learn.pike13.com/blog/topic/competitive-advantage) [Growth](https://learn.pike13.com/blog/topic/growth) [Finance](https://learn.pike13.com/blog/topic/finance) [Read More](https://learn.pike13.com/blog/pike13-and-stripe-a-winning-combination) [![A Year of Pike13: 2018 Reflection](https://learn.pike13.com/hubfs/Pike13%20Website/Customer%20Visit%20Images/2018-customer-visits.png) ](https://learn.pike13.com/blog/a-year-of-pike13-2018-reflection) #### [A Year of Pike13: 2018 Reflection](https://learn.pike13.com/blog/a-year-of-pike13-2018-reflection) ![Picture of Katie Zacharkiw](https://app.hubspot.com/settings/avatar/b801dd245b9f42f681cce05b96c47e3d) [Katie Zacharkiw](https://learn.pike13.com/blog/author/katie-zacharkiw) : Dec 31, 2018 2018 was quite a year for Pike13. We rolled out several new product features. We traveled across the country visiting customers and attending... [Inside Pike13](https://learn.pike13.com/blog/topic/inside-pike13) [Pike13 News](https://learn.pike13.com/blog/topic/pike13-news) [Read More](https://learn.pike13.com/blog/a-year-of-pike13-2018-reflection) [![Product Features, Morale Boosters, and Six New Dogs - Pike13 Updates](https://learn.pike13.com/hubfs/Images/Pike13%20Life/2020/social-distancing-2020.png) ](https://learn.pike13.com/blog/product-features-morale-boosters-and-six-new-dogs-pike13-updates) #### [Product Features, Morale Boosters, and Six New Dogs - Pike13 Updates](https://learn.pike13.com/blog/product-features-morale-boosters-and-six-new-dogs-pike13-updates) ![Picture of Katie Zacharkiw](https://app.hubspot.com/settings/avatar/b801dd245b9f42f681cce05b96c47e3d) [Katie Zacharkiw](https://learn.pike13.com/blog/author/katie-zacharkiw) : Mar 31, 2021 In the past few months we have celebrated many of our customers reopening their doors. And like them, we’re looking ahead to what comes next. Here's... [Inside Pike13](https://learn.pike13.com/blog/topic/inside-pike13) [Pike13 News](https://learn.pike13.com/blog/topic/pike13-news) [Read More](https://learn.pike13.com/blog/product-features-morale-boosters-and-six-new-dogs-pike13-updates) [![A new home for Pike13](https://learn.pike13.com/hs-fs/file-3773765088-png/blog-files/fd_party-004.png) ](https://learn.pike13.com/blog/a-new-home-for-pike13/) #### [A new home for Pike13](https://learn.pike13.com/blog/a-new-home-for-pike13/) ![Picture of Nicki](https://learn.pike13.com/hs-fs/hubfs/pike13_logo-144-1aed399311d06d9456a07f2601db554b.png?width=30&name=pike13_logo-144-1aed399311d06d9456a07f2601db554b.png) [Nicki](https://learn.pike13.com/blog/author/nicki) : Nov 01, 2013 The Pike13 team is growing and spreading across the country—Seattle, Bend, Dallas, Reno, San Luis Obispo, Denver, and now even Chicago! So it was a... [Inside Pike13](https://learn.pike13.com/blog/topic/inside-pike13) [Pike13 News](https://learn.pike13.com/blog/topic/pike13-news) [Read More](https://learn.pike13.com/blog/a-new-home-for-pike13/) ![](https://px.ads.linkedin.com/collect/?pid=7046634&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Katie Zacharkiw", "url" : "https://learn.pike13.com/blog/author/katie-zacharkiw" }, "dateModified" : "2020-07-01T22:15:09.380Z", "datePublished" : "2019-12-26T17:00:00.000Z", "headline" : "Pike13 Year in Review: 2019", "image" : [ "https://learn.pike13.com/hubfs/Images/Pike13%20Life/2019-pike13-fun.png" ], "mainEntityOfPage" : { "@id" : "https://learn.pike13.com/blog/pike13-year-in-review-2019", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://learn.pike13.com/hubfs/p13-logo-600px.png" }, "name" : "Pike, Inc." } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Seattle", "addressRegion" : "WA", "postalCode" : "98122", "streetAddress" : "1221 East Pike Suite 200" }, "email" : "sales@pike13.com", "foundingDate" : "2011", "logo" : "https://www.pike13.com/hs-fs/hubfs/Assets%20-%20Unorganized/Organizing%20-%20In%20Use/Pike13%20Logo%20PNG.png?width=3000&height=790&name=Pike13%20Logo%20PNG.png", "name" : "Pike13", "parentOrganization" : { "@type" : "Organization", "name" : "Jonas Software" }, "sameAs" : [ "https://www.facebook.com/gopike13", "https://twitter.com/gopike13", "https://www.linkedin.com/company/gopike13", "https://www.instagram.com/gopike13/" ], "telephone" : "(855) 417-7120", "url" : "https://www.pike13.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "applicationSubCategory" : "Scheduling Software, Franchise Management Software, Skill Tracking Software", "areaServed" : [ { "@type" : "Country", "name" : "United States" }, { "@type" : "Country", "name" : "Canada" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "Australia" }, { "@type" : "Country", "name" : "Germany" }, { "@type" : "Country", "name" : "Spain" }, { "@type" : "Country", "name" : "Portugal" }, { "@type" : "Country", "name" : "Brazil" }, { "@type" : "Country", "name" : "Mexico" }, { "@type" : "Place", "name" : "European Economic Area" }, { "@type" : "Place", "name" : "South America" }, { "@type" : "Country", "name" : "South Africa" } ], "audience" : { "@type" : "Audience", "audienceType" : "Fitness studios, music schools, swim schools, martial arts academies, youth coding programs, strength training gyms, franchise networks, multi-location activity-based businesses" }, "description" : "Pike13 is scheduling, enrollment, payment, and skill tracking software for activity-based businesses — from single-location studios to multi-location franchise networks. Serving fitness studios, music schools, swim schools, martial arts academies, youth coding programs, and strength training gyms.", "featureList" : [ "Scheduling and enrollment for classes, courses, and appointments", "Pre-paid and recurring plans", "Passes and punch cards", "Attendance tracking", "Automated reminder notifications", "Automated waitlist management", "Coupons", "Merchant processing", "Gift cards", "Automated billing and collections", "Child and dependent account linking", "Client communication", "Client app (iOS and Android)", "Staff app (iOS and Android)", "Client kiosk app", "Branded client website", "Basic reporting on clients, staff, and financials", "Insights Dashboard", "Payroll management and staff time tracking (Advanced+)", "Retail (Advanced+)", "Email marketing (Advanced+)", "SMS reminders and messaging (Advanced+)", "Facebook Pixel (Advanced+)", "Zapier integration (Advanced+)", "Digital waivers and custom terms and conditions (Advanced+)", "Embeddable website widgets (Advanced+)", "Room bookings (Advanced+)", "Google Analytics integration (Advanced+)", "Custom reporting powered by Looker (Advanced+)", "Multi-location oversight with reporting (Advanced+)", "Contactless check-in: kiosk, app, and QR codes (Advanced+)", "API access and custom integrations (Premium only)", "Member progress tracking and skill assessments (Premium only)", "Branded client app for iOS and Android (Premium option)", "Custom reports (Premium only)" ], "name" : "Pike13", "offers" : [ { "@type" : "Offer", "description" : "For solo operators and small studios. Includes scheduling and enrollment for classes, courses, and appointments; pre-paid and recurring plans; passes and punch cards; attendance tracking; automated reminders and waitlist management; coupons; merchant processing; gift cards; automated billing; family and dependent accounts; client communication; client app, staff app, kiosk app; branded client website; basic reporting; Insights Dashboard. Unlimited staff seats and client profiles. 12-month contract.", "name" : "Essential", "price" : "139.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For growing and multi-location businesses. Everything in Essential plus: multi-location oversight with reporting; payroll management and staff time tracking; digital waivers; custom reporting powered by Looker; email marketing; Facebook Pixel and Google Analytics; room bookings; contactless check-in (kiosk, app, QR codes); SMS reminders and messaging; Zapier integration; embeddable website widgets; retail. 12-month contract.", "name" : "Advanced", "price" : "195.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For franchises and enterprise-level customization. Everything in Advanced plus: API access and custom integrations for enterprise workflows; member progress tracking and skill assessments; branded client app for iOS and Android (available option); custom reports. 12-month contract.", "name" : "Premium", "price" : "249.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } } ], "operatingSystem" : "Web, iOS, Android", "publisher" : { "@id" : "https://www.pike13.com/#organization" }, "url" : "https://www.pike13.com/" } ```