Business Advisor
Perks of Having a Loyalty Program
By creating a comprehensive loyalty program that allows for modern marketing techniques, you can turn your customers into advocates for your brand....
Customer acquisition and then keeping customers satisfied isn't always easy. With this article you'll learn one way you can improve your chances.
Your employees are the key to success with your customers.
They're the human face to your organization, and it's time for you to empower them to act that way.
Empower your employee to take the extra step to build a relationship and delight your customer. Encourage them to take their time to interact and get to know each person that walks through your door. You'll build customer loyalty.
Build a culture that engages your customer and employee.
It starts with training. Train your staff to understand the customers needs.
Do they know how to talk to the customer?
Do they thank the customer?
Do they know the customer's name?
Do they listen to the customer?
Do they acknowledge and help the customer?
This all might seem straight forward, but you'd be surprised how many employees have never been taught how and when to do these things. Pay attention when you go into your favorite restaurant or shop - what do you really enjoy? Can you take any of that back to your business? Probably.
The best part about this is that your employees will love it. When I've implemented this with businesses, they are always surprised when their employees express excitement. They want to do a better job; they want to create an enjoyable experience. But to do so, you have to give them the right tools, and the power to do so.
Your customers will notice.
It's a sure way to get more customers, and keep your customers satisfied.
Learn more things you can do to acquire customers and keep them with this free guide.