What's new for June
We're helping you make Pike13 yours. Now you have a Pike13 website editor, you can name your service categories whatever you want, and you can put them in the order you want.
But that's not all. Read on for everything that's new since May in Pike13.
“How's it going with Pike13?”
We’ve been getting great feedback from you and decided to crank it up a few notches. When you go to your Pike13, you probably can’t help noticing the question, "How's it going with Pike13?" We really want to know. And many of you have been telling us.
Whether or not you’ve given feedback already, we're ready for more. Let us know how it’s going and Pike13 will ask again in three months. No matter when you have something to tell us, keep it coming!
Of course, any time you have a problem, click Get Help in the left menu.
Customize your Pike13 website
From the start, Pike13 gave you the flexibility to customize the look of your Pike13 websites. But it wasn't enough. Some of you don't want to show your logos or your business names, some want to move them, others want solid color banners, not photos.
Now there’s even more power to make Pike13 yours:
- Choose from five different mobile-friendly website layouts.
- Turn off business name, logo, or both.
- Want a much bigger logo? Get it with certain layouts.
- Choose between solid colors or photos for backgrounds.
- Customize your button colors and styles.
- Rename and reorder pages.
- Add new pages. Link to a specific service, category, your staff list, or locations. You can even create a completely custom page with text, images, and links.
Scheduling your staff gets dynamic
The staff schedule is the hub of your business, and to be honest, it wasn’t good enough. Last month we completely started over to make it better, faster, and easier to use no matter what size your business is.
Simpler list view
Customers found the color coding on this particular view jarring so we completely stripped it down to just the basic information.
New day and week timeline views
These two new ways show your day or week along a timeline, making it easier to read. This especially works great if you have a large number of staff members and/or locations. Just scroll or click and drag right to left to scroll through the day.
Get a clearer picture of your month
The old calendar view was limited to showing just four or five events per day. Busy days are now summarized by the number of dots per day, showing you at a glance how full your schedule is. Just tap that day to see more.
Switch between views with ease
Here’s a neat trick—tap a day when you're looking at the week timeline to go to the timeline for that day. When you're on the day timeline view, tap a staff member to go to the list view for that staff member.
Live calendar filtering
Tap the gear icon in the top right to apply filters and watch the schedule change right before your eyes. No more tapping Apply and waiting for the page to reload.
Smoother appointment booking
Availability for each staff member is shown on the day timeline view. Move your mouse to an open spot and tap to create an appointment. Use the Repeats drop-down list to create a recurring appointment, and capture a note in the same window.
Registering clients gets better
We’ve talked about these improvements for two months now, and we’re happy to announce that they’re live.
“Passive” email confirmation
Previously, when a new client signed up, we stopped them in their tracks and required them to confirm their email address. Feedback from our customers indicated that this was confusing and was turning away some potential clients. We’ve completely reworked this process so that when a client signs up we give them a few days to confirm their email address.
Online booking prerequisites
We added the ability for you to specify two new online booking prerequisites—clients must either have a valid credit card on file or must have an applicable pass or plan. If you turn either of these options on, we collect it for you as part of the online booking process.
Smarter signature requests for waivers
As when confirming their email addresses, customers were getting stopped in their tracks to sign the waiver. Now we send it after the booking is made so it won’t get in the way of completing the process. If a client hasn’t signed the waiver before coming to their appointment or class, we remind them again.
Emma email marketing now integrated
We’ve added Emma as our second email marketing integration partner alongside MailChimp. Existing Emma customers told us they love the customer support they receive with Emma and that they aren’t comfortable moving to MailChimp’s more self-service-oriented approach. We’re thrilled to have two great options for our customers now.
Managing client passes and plans gets easier
We've completely redesigned how your clients’ passes and plans are organized and managed. At a glance you can see last use, remaining visits, duration, payment info, and how often and for what services a pass or plan can be used. Need to edit just one part of a pass or plan? Now you can do that without having to wade through a long form—just make the one targeted change you want and save it.
We also let you know about important conflicts in a client's pass or plan settings. Say a plan is set to be paid via automatic payments but there's no card on file or the card is expired—now you see a note about that on the details page. Or perhaps visits have been prorated for the month because of a hold or mid-month start date—that's noted as well.
Ever need to see paid and upcoming invoices, visit history, and management activity related to a specific client pass or plan? That's all in one place now. Pull up a client's pass or plan details page and find invoices, visits, and activity available from that same page.
Scheduling the first membership payment gets flexible
We've heard this feature requested time and time again, so come and get it! Schedule the first payment of a membership so it’s collected on the start date of the membership, rather than the sign-up day, and include the sign-up fee as well, if you like. This is a great feature for new gyms that are getting ready to start but haven’t quite opened or for gyms that are already open and that want to give their customers the freedom to wait to pay when their memberships are active.
Create one-off passes for those special cases
Need to give a discount? Handling a special situation? These things happen, and now you can flex. Modify the price and number of visits associated with a pass at checkout.
From the shopping cart, tap Modify next to a pass or plan.
Take ACH payments
Now staff can add another payment method for clients. Automated Clearing House (ACH) is a secure, private electronic payment transfer system that connects U.S. financial institutions.
Because ACH links directly to a business’ bank account and requires individualized setup, Pike13 offers it only on request. Email support@pike13.com if you are interested in ACH.
Rename service categories
Not all service businesses offer classes, courses, or appointments. Some of you want to give them different names. Now you can categorize your services using names you choose, and you can sort both the individual services and their categories in any order you want.
To rename your categories, tap Services in the left menu, and then tap Manage Categories.
Pay staff based on a percentage of memberships
A little-known feature in Pike13 is the ability to pay your staff based on a percentage of what the client paid for the visit. Pike13 figures out the per-visit rate (factoring in any discounts) that the client paid and, based on your settings, applies a percentage to determine the staff member’s compensation. Recently, we’ve smartened this up a bit when determining the per-visit rate for memberships. Now we use the amount paid in the given month rather than the original price of the membership.
Owner gets notified when a client books
Owners and managers now can choose to be notified when a client books an appointment with a staff member. This is a great tool when you need to check in with your clients before their appointments.
See counts for each status on the roster
It’s the little things that matter. In addition to automatically grouping clients by attendance status, Pike13 also shows the counts for each status on the attendance roster. Like this: 3 out of 11 clients are unpaid.
Maybe not such a little thing.
Easier registering and purchasing on behalf of dependents
We’ve streamlined how clients manage their dependents. Clients no longer need to switch to the dependent’s account to register for classes, book an appointment, or make a purchase. Choosing the appropriate dependent is baked into each task.
What's coming next?
Sign-in kiosk for iPad
Our sign-in kiosk is almost ready. Stop by and see us at the CrossFit Games for a sneak peek!
Accept one-time PayPal Payments on your Pike13 website
Soon you'll be able to let your clients pay for services, passes, and plans on your Pike13 website using their PayPal accounts. Some important things to keep in mind:
- You must have a Business PayPal Account
- PayPal payments are not recurring. If a client purchases a recurring plan using PayPal, they will be reminded every month before their payment is due.
Stop by and see us at the 2013 CrossFit Games
If you’re one of the expected 50,000 attendees (Wow!) at this year’s CrossFit games, stop by the Pike13 booth in the exhibitor area to say hi! We’ll be giving away an iPad and showing some upcoming features. We’ll be glad to answer your questions, too. Come on by!
Back with more news next month!
—The product team at Pike13
