Software is big decision, consider these in making a change.
Creating and maintaining efficiencies is something many small business owners struggle with, whether it’s due to a small team or a lack of resources, or both. Especially when dealing with a diverse client base, it’s imperative to put systems in place that allow you manage those relationships and your operations in a cost- and time-effective way.
The biggest piece of advice for greater peace of mind? Find a management platform to handle several functions.
You have enough going on in your busy life running a small business, so don’t add to the stress by buying multiple services tailored to individual tasks. Not to mention, specialized services—or point solutions, like CRM software—can be very costly, so avoid paying for multiple licenses when you don’t have to. There are a number of excellent platforms out there that allow you manage human resources, benefits, training, and more all in one spot. Be sure to do your research and identify what works best for your needs. (Check out 7 Signs that Your Business Processes Need Streamlining)
What’s even better is the mobility these platforms afford small business owners. Check up on membership sales at your box remotely, or your staff’s schedule at the yoga studio, and ensure things are running smoothly anytime you’re not at the office. Now many programs also have mobile app versions for increased ease of access on the go.
But what if you want your business operations and your marketing separated, because you love those snazzy email software platforms out there?
That’s completely fine!
As long as you understand the time requirements for managing each platform and make the effort to properly understand the systems when you purchase them. Take online training courses, or become good friends with their support team—do whatever it takes to avoid a tech meltdown by becoming an expert in the software (or, hire someone who is). You want the programs to compliment how you run your business, not completely overtake your day-to-day routine.
If you do choose to purchase email marketing software, you won’t be disappointed. Email is still the most successful way to reach a customer base and accurately measure ROI. As a small business owner, relationships are paramount to your success. By finding the right email marketing platform, you can set up automated newsletters, campaigns, welcome emails, and more that reach your customers in a targeted and meaningful way. The key word here? Automated. That means investing some time setting everything up, and then letting your campaigns take flight. Pike13 easily connects with Mailchimp for this.
Small business management software is about bringing you to your bottom line as quickly and easily as possible. Invest in a program—or programs—that work not only for how you want to manage your business but ultimately allow you to interact with your customer base in the most effective way possible.
There's a lot to consider in buying new software. Download this free Software Buyer's Guide to help you along the journey.
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